Vulkan Vegas Casino - Player’s struggling to verify his account.

I sent all available data to the kyc. They were aproved. (Hence they ask for a photo of the card) and the astropay card payment method is a digital card. So I can't physically take a picture holding the card. For this reason they deny all withdrawal attempts. I can't withdraw (it's been the 10th time I've tried. I send emails and they don't respond anymore. They ignore me from 2 different emails. Bad company. I need help falls in the vulkanvegas scam. They don't let me withdraw for anything

Dear Lucio,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Is providing the photo of the card the only thing holding you back from completing the KYC? Do I understand correctly the rest of your documents have been approved?

Additionally, could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Is providing the photo of the card the only thing that prevents you from completing KYC?

Yes! According to his several emails, the photo is only missing holding a digital card (impossible) (you can check the emails asking for a photo holding a card that is 100% digital. In other words, this is impossible

Do I understand that the rest of your documents have been approved?

Yes, 100% approved, so much so that they appear on the website as verified. Everything checked except for that photo physically holding a virtual card. And yes they denied the withdrawal 10x because I did not take this photo holding my virtual card (impossible).

I forwarded several vulkanvegas contacts for you to analyze. They've been screwing me for over 20 days.

Thank you very much Lucio for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Vulkan Vegas Casino to join us and help us resolve the player's issue.

Dear Lucio,

Please make a withdrawal request, account has been verified

Kind regards

Dear Lucia,

Please let us know if there will be any update regarding your withdrawal.

Sorted out. I would like to thank the Casino Guru team and the Vulkan Vegas team. My problem has been solved. I got the withdrawal and confirmation from KYC. Thanks

Dear Lucio,

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not hesitate to conatct us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru