The player from Germany is asking for a report of his transactions. The issue was successfully resolved.
Vulkan Vegas Casino - Player’s requesting a report.
Amount: €85,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello Casino Guru Team,
I gambled away almost 85,000 euros at Vulkan Vegas based in Cyprus and Licensed Curacao.
It is about the period from October 2020 to February 25, 2021.
I realized too late that there were some fraudsters behind it.
Since I am in conflict, my account has been blocked and I cannot access the payment history.
I ask you to request my payments for the period October 2020 to February 2021 for me.
Of course I have account statements where the payments have to be proven, but the payment intermediary is "Escrow Curo" and "Rhinoceer" with IBAN CY and NL.
It is not normal for my account to be blocked after a complaint and not to confirm the deposits.
Every casino is obliged to issue a list of deposits and withdrawals.
I heard about you from a member of your forum and immediately registered with you.
I ask for your urgent support here!
My login details were:
***@live.com
Hülya Y ***
Thank you and best regards,
Hülya Y ***
Edited by a Casino Guru admin
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3 years ago
Dear Lindt2021,
Thank you very much for submitting your complaint. Would you be so kind and share with us the reason for requesting this report?
Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Dear Kristina,
I am addicted to gambling and also not mentally stable !!!
I've been a trauma patient for 7 years and I wasn't clear when I registered there in October.
I took the screenshots of the payment history and sent them to Vulkan Vegas.
They have blocked my account and claim the screenshots are not my property that could also be from other players.
Presumably they want to cover up my payments !!!!
That's not fair!!!!
Caxino kindly sent a list and I'm still waiting for mybet, 888casino.
As I shared earlier, Vulkan Vegas is a huge scam!
I also got help from Gambling Addiction forum.
I am happy to send the response the response from Vulkan Vegas.
Please help me!!!!
With best regards,
Lindt2021
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3 years ago
Thank you very much Lindt2021 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Lindt2021,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Hi Peter,
many thanks!!!
Casino Guru takes the situation seriously. Unfortunately, Vulkan Vegas did not take the whole thing seriously from the start and ignored the deposits in large amounts.
Several agencies have been informed. Only because!!!
I hope that through Casino Guru's support an amicable agreement can be reached for myself and Vulkan Vegas.
I can prove deposits of up to 85,000 euros with bank statements even though the amount of the deposits is over 100,000 euros.
In order to determine exact numbers, however, Vulkan Vegas has to set up and hand over all deposits.
I took screenshots of payment history in February.
Vulkan Vegas claims this is not my property.
The screenshots could have been made from any account.
Other casinos based in Malta have sent a list.
Vulkan Vegas must do the same.
Please send the payment history as soon as possible for the comparison of the bank payments with immediate transfer !!!
Many thanks to Casino Guru and team !!!
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3 years ago
Dear Lindt2021
I'd like to inform you that your account is closed due to the gambling problems.
If you require the information re your transactions, please kindly send a request to our GDPR officer at "privacy@vulkanvegas.com", hence transactions are considered part of your personal data.
Also, would you specify the reason you require this data?
Thank you in advance.
Regards
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3 years ago
Translation
Hello casino guru
Hello representatives from Vulkan Vegas,
I am finally getting feedback.
First of all, thank you for the answer!
My account is closed. I am aware of that.
I need the transactions via my closed account.
I've been waiting for a long time and think that Casino Guru should support me again here.
Casino Guru Peter, ask for your support.
I will send an email to the email address and at the same time ask that you also send an email at the same time and ask you to send my transactions.
Thank you very much!
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3 years ago
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Hello Casino Guru Team,
Hi Peter,
One important reason I request a report on transactions is:
I received a confirmation by email for every single payment.
I can prove every penny.
Before my account was blocked, I took screenshots of every single transaction under payment history !!!
As a response from the arbitration board, I receive the following message from what Vulkan Vegas wrote:
Here I am assigned 
that the deposits could not be from me even though I have received a confirmation email for every single deposit.
Please check this facility.
You rated Vulkan Vegas high.
Many players rely on it.
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3 years ago
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Good Morning
Please note that I have now personally asked Vulkan Vegas for a reasonable settlement.
If this is an OC with a perfect reputation, they will surely close the case with an amicable and peaceful settlement.
However, I used the email address compliance@vulkanvegas.com for this and I hope that it will arrive!
Please forward this to Vulkan Vegas.
Best wishes
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3 years ago
Excuse me, Lindt2021
What kind of settlement are you talking about?
Also, please kindly let me know if you'd requested the information of your interest via privacy@vulkanvegas.com
Kind regards
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3 years ago
Translation
Hello representatives of the casino
As previously communicated, I wrote to privacy@vulkanvegas.com and requested a report.
I also wrote an email to compliance@vulkanvegas.com.
The screenshots from my account are my property.
Reporting transactions direct from Volcano Vegas isn't a lot of work.
If Vulkan Vegas has the chance to show generosity, now please!
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3 years ago
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Hello Vulkan Vegas representatives,
I thank you for the quick response and friendly support.
Best regards
Edited
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3 years ago
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I hope that GDPR will respond as soon as possible, but also that the quality control department will inform you of a positive decision.
A peaceful solution between casino and player will surely top Vulkan Vegas and have a positive effect
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3 years ago
Hi all,
Thank you for your replies.
Dear Lindt2021,
It seems that the casino tries to avoid breaking GDPR rules. However, if you can positively verify yourself and show that you just request your own data, there shouldn't be a problem providing it. Please keep me updated.
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3 years ago
Translation
Hello Guru Team and Vulkan Vega representative,
i am verified.
What do you think after such a large deposit an online casino has to ask the players to verify.
Furthermore, it should not be possible to log into the accounts of other players from the GDPR.
All right then! I understand! I don't get any help here! The whole matter is just dragging on even though I have partially presented all of the evidence.
This case is already with the lawyer.
And my lawyer also requested the transactions to which Vulkan Vegas did not respond.
I need a report with the transactions!
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3 years ago
Dear Lindt2021
"A peaceful solution between casino and player will surely top Vulkan Vegas and have a positive effect"
---I don't quite understand the matter in these words. What's the case, what kind of "peaceful solution" are you seeking for?
Thank you in advance!
Kind regards
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3 years ago
Translation
Hello representatives from Vulkan Vegas,
I had asked Casino Guru to request a report of the transactions on my account that had already been blocked.
I didn't discover the site until later.
Otherwise I would have spoken out here before I asked the arbitration board.
Of course, as I have already sent screenshots above, I have all evidence of the deposits.
And also all bank statements.
As you can read above, her colleague Elsa claims that this could belong to any person !!!!
After seeing that many cases are successfully resolved without a lawyer / courts and media I wanted to mention the case here and give Vulkan Vegas and ME the chance to reach a peaceful settlement.
It's the last thing I want the other to benefit from the case!
The case has already been published in the media!
I am asking you for an amicable settlement here for the last time!
Then I don't need the transactions either!
Please pass this on to the management!
Hope to hear from you!
Friendly greeting!
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3 years ago
Hello, Lindt2021
Pardon me, again, but I still don't understand the "settlement" part.
This complaint is about providing you your personal data, so it will be provided, no doubt about that.
But I honestly have no clue of what settlement and media you are talking about.
Kind regards
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3 years ago
Translation
There is a mistake in the translation!
I have not written about a settlement!
Please check your translation.
With best regards !
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3 years ago
Hi all,
Thank you for your replies.
Dear Vulkan Vegas team,
Has the player been provided with the report of his transactions yet?
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3 years ago
Hello, Peter,
I've been informed that the requested data has been provided.
Kind regards
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3 years ago
Translation
Hello representatives from Casino Vulkan Vegas and
Hi Peter,
thank you very much!
I just received a report of the transactions from October to today from GDPR by email !!!
Greetings from Germany!
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3 years ago
Hi all,
Thank you both for your replies.
Dear Lindt2021,
I'm glad to hear that you received the report of the transactions. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
