Vulkan Vegas Casino - Player's not able to withdraw their winnings.

hallo ich habe über 500 000 euro bei vulkan vegas gewonnen mit echtgeld ohne bonus sie weigern mir das geld auszuhalen ich spiele schon lange da kleinere gewinne wie 800 euro auszuhalen war nie ein problem aber jezt zaheln sie mein geld nicht aus und speeren mein konto angäblich habe ich früher schonmal einen acount ehabr vulkan vegas online casino ist die größte verasche die es gibt ........unglaublich

Dear trisicnico,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hallo ja ich bin vollständig verifiziert und habe mir auch schon öfters 400€ oder 1000 Euro ausgezahlt

Thank you very much for your reply, trisicnico. Do I understand correctly from your initial message that you have registered more than one account?

Dear trisicnico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of trisicnico. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you very much, trisicnico, for your message. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi trisicnico,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint.

Okay vielen Dank ich hoffe sie können mir helfen .

Mit freundlichen Grüßen

nico T*****

Hello all,

According to T&Cs of the Casino:

"You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed".

The player has at least 4 accounts at VulkanVegas, all have the depositing and gaming activities, as well as the bonuses were activated and used:

1) trisic.**co@googlemail.com

2) Nico**dz999@web.de

3) bo**icomodz@web.de

4) epicwo***esser@gmail.com

All personal data is the same.

We are ready to send the proofs.

Kind regards

Dear Vulkan Vegas Casino team,

Thank you for your reply. Please send the evidence to my email address (peter.m@casino.guru).

Hello Peter,

The proofs were just sent.

Best regards

Thank you Vulkan Vegas Casino team for the email.

Dear trisicnico,

I've reviewed the evidence provided by the casino and the data suggests that you opened four accounts in a row. If this is the case and on top of that you took bonuses in all four cases, I'm afraid there's nothing we can do for you. The unfair advantage is in this case pretty obvious. Unfortunately, your complaint will be rejected. I wish I could be of more help.

Best regards,

Peter