Vulkan Vegas Casino - Player's not able to withdraw her winnings.

Auszahlung kommt nicht an . Schon mehre Auszahlung anträge eingereicht

Dear Simone,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I am afraid I will need more information about your case.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Simone

According to our records, all the withdrawals were completed.

Can you kindly confirm the money was received ?

Thank you very much!

Kind regards

Hello everyone,

Thank you dear Vulkan Vegas Casino team for looking into this issue for us.

Dear Simone,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.