Vulkan Vegas Casino - Player's not able to withdraw their balance.

Good morning, I made a deposit of 89 soles and I had a profit of 209 soles, and when I want to withdraw an approximate amount of 170 soles since it does not allow me to withdraw more it does not allow me to withdraw it tells me that I do not have enough balance and I want you to help me with that big problem, and I did all the account verification

Dear nerbillx1912,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please note that there might be various reasons causing this. To begin with, I see that you haven't finished the wagering requirements for your deposit, and if a player tries to withdraw without meeting the requirements, there may be a fee associated. So there is a chance that the fee is so high, that your balance doesn't cover it.

Moreover, most withdrawal methods have a minimum withdrawal limit. If the player doesn't have enough funds on their account, they won't be able to withdraw.

Have you tried contacting the casino directly regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I understand, now it supposedly says that I have to make bets of 19.90 pence, but I have already been applying those amounts but that notification still comes out, so that way I already did it And nothing else either, the approximate current balance is 180 soles but It doesn't allow me either and I tried to put different amounts but in the same way it doesn't allow me

Hello dear nerbillx1912

Can you kindly provide the proof, that your account was verified?

Thank you in advance!

Best regards

When I created the account they sent me this email to verify my account and obviously I confirmed it at that time

Dear nerbillx1912

This means your e-mail was successfully verified.

You have not yest provided a single document confirming your identity. Please kindly navigate to KYC section of the profile and follow the instructions.

Thank you in advance!

Kind regards

Hello everyone,

Thank you dear Vulkan Vegas Casino Team for your assistance.

Dear nerbillx1912,

Have you already submitted documents to verify your identity? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.