The player had €4,000 in her account, but the money disappeared, and she was left with €40. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s money disappeared.
Amount: €4,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
It's a shitty casino had made 4000 euros in sales while I was playing these 4000 euros were just gone it was only 40 euros on it is an absolute fool of this casino
Automatic translation:
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4 years ago
Dear Neslihan,
Thank you for submitting your complaint. I’m sorry to hear about what happened. In order to be able to help you, could you be more specific, please? Could you describe the whole situation in more detail?
Thank you in advance for a reply.
Best regards,
Kristina
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4 years ago
Translation
I had free spins that I played, then I made the amount 35 times sales, so I made 4 thousand euros in sales and suddenly while I was playing, these 4 thousand euros were 40 euros. So I really think it's not correct that is sneaky and cheating what's going on
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4 years ago
Dear Neslihan,
Thank you for your reply. This looks like those free spins had some maximum cashout, but we would like to ask Vulkan Vegas Casino to comment on this case and clarify this situation.
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4 years ago
Translation
I didn't even get to make a withdrawal. Nevertheless, you do not have to debit 3960 euros and leave 40 euros in the account. Either you pay it to my account or I will look for other ways and make sure that you are not allowed to run a casino online.
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4 years ago
Hello Neslihan,
the casino needs your player's ID or an email address you used to log in, in order to locate your account. Could you please provide this information?
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4 years ago
Translation
You know what I don't want to be crap that takes too long for me to get an answer and until this is settled but I will definitely write bad comments about this casino everywhere
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4 years ago
Dear Neslihan,
Unless I know your nickname at VulkanVegas, I won't be able to assist you.
if you are not willing to disclose it here, I kindly ask you to get authorized at VulkanVegas, and contact our live support, saying that you left a complaint at casino.guru, and kindly request to deliver the info to me (Alexander Nemilostivy).
Or at least describe the bonus that had been used, we will provide you with the detailed T&C immediately!
Best regards,
Alex
