HomeComplaintsVulkan Vegas Casino - Player’s money disappeared.

Vulkan Vegas Casino - Player’s money disappeared.

Amount: €4,000

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 27 Jan 2020 | Case closed : 06 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player had €4,000 in her account, but the money disappeared, and she was left with €40. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

It's a shitty casino had made 4000 euros in sales while I was playing these 4000 euros were just gone it was only 40 euros on it is an absolute fool of this casino

Automatic translation:
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4 years ago

Dear Neslihan,

Thank you for submitting your complaint. I’m sorry to hear about what happened. In order to be able to help you, could you be more specific, please? Could you describe the whole situation in more detail?

Thank you in advance for a reply.

Best regards,

Kristina

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4 years ago
Translation

I had free spins that I played, then I made the amount 35 times sales, so I made 4 thousand euros in sales and suddenly while I was playing, these 4 thousand euros were 40 euros. So I really think it's not correct that is sneaky and cheating what's going on

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Automatic translation:
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4 years ago

Dear Neslihan,

Thank you for your reply. This looks like those free spins had some maximum cashout, but we would  like to ask Vulkan Vegas Casino to comment on this case and clarify this situation.

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4 years ago
Translation

I didn't even get to make a withdrawal. Nevertheless, you do not have to debit 3960 euros and leave 40 euros in the account. Either you pay it to my account or I will look for other ways and make sure that you are not allowed to run a casino online.

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4 years ago

Hello Neslihan, 

the casino needs your player's ID or an email address you used to log in, in order to locate your account. Could you please provide this information?

Edited by a Casino Guru admin
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4 years ago
Translation

You know what I don't want to be crap that takes too long for me to get an answer and until this is settled but I will definitely write bad comments about this casino everywhere

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4 years ago

Dear Neslihan, 

Unless I know your nickname at VulkanVegas, I won't be able to assist you. 
if you are not willing to disclose it here, I kindly ask you to get authorized at VulkanVegas, and contact our live support, saying that you left a complaint at casino.guru, and kindly request to deliver the info to me (Alexander Nemilostivy). 

Or at least describe the bonus that had been used, we will provide you with the detailed T&C immediately!


Best regards,
Alex 

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4 years ago

Dear Neslihan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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