The player from Germany had expressed frustration at the constant delay in her withdrawal process. She had made the withdrawal on October 16th, and it had been processed on October 19th, but she had not received any money. The player had reported that the money was initially returned to her casino account, but after she cashed out again, it had arrived in her bank account within 15 minutes. The issue had been resolved successfully and we had marked the complaint as 'resolved' in our system.
Vulkan Vegas Casino - Player's experiencing some issues.
Amount: €400
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Dear javcikolu,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Has your withdrawal request been pending for too long?
I will be waiting for your reply patiently.
Best regards,
Kristina
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6 months ago
Translation
I made the withdrawal on October 16th. It was only processed and transferred on October 19th. To date I have not received any money. In the chat it's always a matter of waiting, waiting...
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6 months ago
Thank you for your reply, javcikolu. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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6 months ago
Translation
Two weeks ??? The money was transferred on October 19th. No bank processes transfers for two weeks
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6 months ago
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2 days to process. For me it took 3. It's been 10 days since the payout... when I play I have to deposit the money immediately and not just afterwards, right??? Why do you have to wait so long for winnings???
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6 months ago
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Now the money has suddenly appeared on the casino's site again. Rejected with status 🤬🤬 that's a joke
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6 months ago
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I paid the money back. This time it would be in my account in 15 minutes
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6 months ago
Could you please clarify what account you meant? Have you received your winnings or ware the winning returned to your casino account again?
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6 months ago
Translation
First the money has been credited back to the casino account. I cashed out again. The money arrived in my bank account within 15 minutes.
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6 months ago
Dear javcikolu,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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