Vulkan Vegas Casino

Case summary

The player from Germany is not able to verify her email address. The complaint was rejected because the player didn't respond to our messages and questions.

Discussion

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ramonaschwertner

Bronze

Germany

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3 years ago

OriginalTranslation

Dear Casino Guro

I have been having problems with Vulkan Vegas for a long time. I have already deposited a lot of money and until today my email has not been confirmed. I have already written to the support several times but get no answer let alone I can confirm my mail. I'm slowly finding it really cheeky, especially since I already have to give up hundreds of euros and free spins. The only thing that was confirmed was my cell phone number, so I get attractive bonuses, but you can't use them because my email isn't confirmed. Then I collected points that I can't use because of the email. Will have to delete the account. Hope you can solve my problem.

Yours sincerely, Ramona S***

Edited by a Casino Guru admin

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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3 years ago

Dear ramonaschwertner,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.

I just tested the tool to verify my email address and I haven't come across the same problem. It is working and I successfully verified my email address within seconds. Are you sure you provided the correct email address?

Please, forward any relevant communication between you and the casino to [email protected].(Or you can post it here).

Moreover, could you please clarify the dispute value of €100?

Thank you in advance for your reply.

Best regards,

Kristina

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ramonaschwertner

Bronze

Germany

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3 years ago

OriginalTranslation

I have no value in dispute, you had to enter a value otherwise I would not have been able to submit my complaint. The email address I entered is definitely correct. Kind regards, Ramona S***

Edited by a Casino Guru admin

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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3 years ago

Thank you for your reply, ramonaschwertner. Do I understand correctly that you have not received any help from casino support? If there is any relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. Thank you in advance.

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Kristina

Complaint Resolution Center Team Lead

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3 years ago

Dear ramonaschwertner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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