Vulkan Vegas Casino - Player’s deposit has never been credited to his account.

I made a deposit, but the deposit is not reflected! It's a money transfer scam casino

Dear hitoshi19740508,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear hitoshi19740508

Sorry you've faced issues.

We can see that the support team has raised the ticket to the payment provider. We are looking forward to investigation.

But please, kindly correct the amount disputed - it is ¥1500 (11 euros)

Kind regards

Hello, just a quick update

The player received the funds and played it out.

Kind regards

Dear hitoshi19740508,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.