Vulkan Vegas Casino - Player’s account has been closed.

I created an account and used the no deposit bonus. I met all the conditions and my account was successfully verified. I made a deposit with paysafecard because I couldn't use a credit card.I fulfilled absolutely all the conditions and ordered a withdrawal worth 50 euros.I have received confirmation that the withdrawal is being processed.After 4 days I decided to go to the casino to see what was happening because the payment deadline was 2 days.And it turned out that my account was blocked.

The reason was that I have another account and this was an abuse of bonuses.

And this is my only account and my girlfriend has an account. Everything they say is complete nonsense. They didn't even want to tell me which account was registered.

How they successfully ferified my account AFTER CHECK ? And they successfully accepted the amount ?

The amount is not large, but this is the third time this has happened to me. What are these fraudulent casinos?



Dear DjDero,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the T&Cs and I found this:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Main and/or Duplicate Account will be made void;

5.5.2. all stakes or deposits made using the Main and/or Duplicate Account will not be returned to you;

5.5.3. any deposits, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited and may be reclaimed by us, and any funds withdrawn from the Main and/or Duplicate account shall be returned to us on demand."

Could you please specify which bonus you have played with? Please, post here the link. Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Please, also forward the confirmation regarding successful KYC.

Looking forward to hearing from you.

Best regards,

Kristina

https://kasinoguru-bg.com/obzor-Vulkan-Vegas-Casino

50 free spins on different games

I don't have much correspondence that I have kept. But they promised me that everything was fine and I would receive payment soon.

I just didn't understand how they verified my account and accepted payment and suddenly blocked it?

I will send what I have by email.

Hello,

I've looked at the case, the player indeed has two accounts, no-deposit bonus is used on both:

1) onlinere****oteka@gmail.com (registered on 10.12.2021 08:02:04 (UTC))

2) Djd**o@abv.bg (registered on 27.10.2020 16:01:08 (UTC) with a phone number 3598****432)

Also, same device (Huawei Nova 5T) and IP used for both accounts.

Hope this clarifies.

Kind regards,

Alexander

Thanks for the wrong information.

You do not need to hide the data after this fictitious reference.Your system detects incorrect information. As far as I understand I am another cheater from the casino vulkanvegas. If I had a second account, it should be detected before the account is verified. You lie to people and thus take their money.

Huawei Nova 5t is the smartphone I used to register at the casino. My main phone is another. And I used the end of 2020 completely differently. A ip the addresses are another nonsense ..

I can prove more evidence than the system has sanitized you

Hello everyone,

Thank you very much for your replies. DjDero, I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello DjDero,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Casino, can you send me evidence that can prove your claims? My email: viliam.v@casino.guru

Hi,

The proofs were just sent to Viliam

Best regards

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.