Vulkan Vegas Casino - Player’s account has been blocked.

After winning, I verified the account, they asked me for a bunch of other documents and after I sent them today, I can't log in, it says that my account is blocked.

Dear Ivan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you receive any explanation about what happened? Are there any funds being held by the casino?

Have you tried contacting the casino regarding this issue? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance for your reply.

Best regards,

Kristina

Dear Ivan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.