Home Complaints Vulkan Vegas Casino - Player is struggling to verify her account.

Vulkan Vegas Casino - Player is struggling to verify her account.

Amount: €300

Vulkan Vegas Casino
Perfect reputation
Submitted: 30 Jul 2021 | Case closed : 12 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Portugal is inquiring help with uploading documents. We rejected the complaint because the player didn't respond to our messages and questions.

Public
1 month ago
Translation

Hi, how do I enter the documents to verify the account? Well I enter that section but when I click it doesn't give me the option to choose the file to download or something like that.

Automatic translation:
Public
1 month ago

Dear Susana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. My knowledge regarding KYC in a specific casino is very limited. However, I registered, and I found out that you can upload your documents via your account. Just open your profile section, click on KYC Verification and then just chose which document you want to upload:

 filefile

In case this option doesn’t work for you, my best recommendation would be to contact the casino directly and ask for help, as they have more insight on how their KYC procedure works.

Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Kristina

Public
1 month ago

Dear Susana


We are kindly asking to complete KYC check. The appropriate e-mail request has been sent at 29.07.2021 13:47:28 (UTC). We also sent one more e-mail just now. Please kindly check


And congratulations on your win!


Best regards

Edited
Public
1 month ago

Thank you very much, Vulkan Vegas Casino for helping us with this case.


Dear Susana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
1 month ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.