The player from Germany is struggling to verify her email address, because she hasn’t received an email with the link. We rejected the complaint because the player stopped responding to our messages and questions.
Vulkan Vegas Casino - Player is not able to verify her email address.
Amount: €50
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I do not receive a confirmation email to verify my email address and thus my account. I don't get any answer from support. There is only 50 € in the account, which I deposited in order to be able to play there, but without being able to verify my account, I do not want to remain logged in there. I want my credit back. What should I do?
Automatic translation:
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3 years ago
Dear Alina,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience.
I tested this myself and I didn’t come across similar problems like you. It is working and I successfully verified my email address. Are you sure you provided the correct email address? Did you check your spam or promotional folder?
Additionally, I would like to emphasize, that you can send yourself a new link through your account:
Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina
I am sure that I have given the correct e-mail address and I have requested a confirmation e-mail several times, at least five or six times, but nothing ever arrived.
The support of the site doesn't answer me.
Warm greetings
Alina
Automatic translation:
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3 years ago
Thank you for your reply, Alina. How did you get in touch with the casino, please? Have you tried using live chat support?
I've tested it, and I was immediately connected to the support agent, who replied fast and answered all my questions. Also, I was informed that live chat is available 24/7.
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3 years ago
Translation
I also tried the live chat support. I was also put through to an agent but I did not get any responses. I told my concern there,
but there was no response.
Automatic translation:
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3 years ago
Dear Alina,
We have checked internally, I can firmly confirm that 4 requests of e-mail confirmation were triggered and 4 e-mails have been sent to you. There was no reject from your mailbox, please try to request one more time and check the SPAM folder.
Thank you in advance!
Kind regards
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3 years ago
Translation
I have now requested a confirmation again and no email has been received. No mail has landed in the spam folder either. Unfortunately, I don't know why the emails don't get through. I checked the address too. She is flawless. Would it be possible to try another address?
Warm greetings
Alina
Automatic translation:
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3 years ago
Dear Alina
To change you e-mail address, please contact live support.
I will just add up - you do not have to have you email confirmed to play for real money and/or withdraw winnings.
Kind regards
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3 years ago
Dear Alina
To change you e-mail address, please contact live support.
I will just add up - you do not have to have you email confirmed to play for real money and/or withdraw winnings.
Kind regards
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3 years ago
Translation
Thanks for the quick replies. Then I will contact Live Support to change the address. Maybe then it will work.
Warm greetings
Automatic translation:
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3 years ago
Alina, have you tried contacting the support? Is there anything new regarding this case?
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3 years ago
Dear Alina,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hello
I wrote an email to support because the online chat doesn't seem to work for me. I'm still waiting for an answer from Vulkan Vegas.
Automatic translation:
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3 years ago
Dear Vulkan Vegas Casino,
Could you please give us any updates regarding this issue?
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3 years ago
Hello Kristina,
I do apologize for a delay. The player was contacted via e-mail on Sep 28.
Unfortunately we have not received any reply.
Kind regards
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3 years ago
Translation
I did not receive an email from Vulkan Vegas. None of them ended up in the spam folder.
Kind regards
Alina
Automatic translation:
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3 years ago
Dear Alina,
Just asked the support team to send the message again.
But I do recommend using the live chat or phone to speed up the resolution of your question. If the online chat does not work, please kindly send the screenshot of an error.
Thank you in advance!
Kind regards
