Vulkan Vegas Casino - Player demands their money back due to alleged cheating.

I want my money back. They never let me win and manipulate the games, which is unacceptable. They are cheating me, and as I've said, I want my money back.

Dear heinrichdonatella61,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear heinrichdonatella

We’re sorry to hear about your dissatisfaction. Please be assured that as a licensed casino, we work exclusively with certified game providers, and all games are operated using Random Number Generators (RNG) to ensure fair and random outcomes. Winning and losing are part of the gambling experience, and no outcomes are manipulated.

Refunds for deposits are not typically provided, as gambling is a voluntary activity governed by the terms and conditions agreed upon during registration. 

Also, we've checked your gaming activity, and it does look like you've been in luck multiple times, even though your stakes are very low, e.g.:

16-11-2024 23:57 (UTC) Bet 0.30 EUR WIN16.05 EUR

17-11-2024 00:11 (UTC) Bet 0.30 EUR WIN10.80 EUR

And the list goes on!

Also, our managers have applied the cool-off period of 7 days starting from 18.11.2024 09:04:27 (UTC), since we strictly follow RG codex.

Please kindly let us know if you are gambling addicted.

Regards

Dear heinrichdonatella61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.