The player from Germany claims that the casino manipulates games, never allows winnings, and describes the situation as cheating. The player demands a refund of their money.
Vulkan Vegas Casino - Player demands their money back due to alleged cheating.
Amount: €70
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 19h 56m 10s
Case summary
4 hours ago
Public
Public
9 hours ago
Translation
I want my money back. They never let me win and manipulate the games, which is unacceptable. They are cheating me, and as I've said, I want my money back.
Automatic translation:
Public
Public
4 hours ago
Dear heinrichdonatella61,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
heinrichdonatella61 has 6d 19h 56m 10s to reply
