Vulkan Vegas Casino - Player claims that payment has been delayed.

I already submitted the KYC requirements and luckly i passed.. so i try to deposit at my account..and hola super fast at deposit.. now i made my withdrawals. Last nov. 20 and still not refelcted at my bank account.. Many agents always say..it will be processed today ! But today took forever!! VULKAN VEGAS!! PLEASE ANTICIPATE THANKS.

Dear brianeperez11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello all,

The withdrawal was confirmed by the casino at 23.11.2022 09:26:16 (UTC)

And is currently being processed by the PSP.

Kind regards

As per checking my account it says in progress.. progress until forever..please anticipate. I badly needed this..thank you

Hello,

According to our records, the money was received.

Kind regards

Dear brianeperez11,

Have you received your withdrawal from the casino yet?

Dear brianeperez11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.