The player from Brandenburg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player claims that payment has been delayed.
Amount: €260
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I had won 280 then I requested a transfer of 50 euros and then via bitcoin 20 euros transfer came bitcoin did not come now they want to tell me that the 20 euros were never debited from my account but are no longer accessible or playable or payable for me . I have now written to the support for 2 hours and always only reply standard. I've now requested a transfer of 240, but I think it won't come either. People doesn't play that nice here, it's that you can play bj and more than 1 euro per spin. if you want to play with a good feeling don't do it there. I'd rather go to the casino and play there.
Automatic translation:
Public
Public
2 years ago
Dear max97,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
