The player from Kuwait has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player claims that payment has been delayed.
Amount: Can$208
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear Alprince2001,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear all,
The withdrawal request was created 02.09.2022 21:51:22 (UTC)
All the documents were received on 04.09.2022 22:08:40 (UTC)
Documents processed at 06.09.2022 10:04:58 (UTC)
Withdrawal approved at 06.09.2022 10:04:47 (UTC) and is being processed by the payment provider.
The player's account is permanently blocked due to gambling addiction.
Hope this clarifies.
Kind regards
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1 year ago
Hello
i received an email from Gigadat about the transfer and saying should be today or next day for the money to be transferred to my account.
thank you & I’ll let you know once I receive the amount.
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1 year ago
Thank you, I have received the money.
you may close the complaint & thank you once again for your help and support.
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1 year ago
Awesome news, Alprince2001. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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