The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.
Vulkan Vegas Casino - Player believes that their withdrawal has been delayed.
Amount: €1,500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I believe there is cheating on big wins here. I've been waiting for payment 3b1d2387-cabe-4a71-9f32-c3f18b4d962b since 5.9. allegedly because of technical problems with the external provider. Strange yesterday I won €200 which have already been paid out how can that be if it is the same provider and allegedly has technical problems? I finally want a reasonable statement as to why my winnings of €1500 are simply not being paid out and when I can finally count on the money. Customer service is a huge disaster!
Automatic translation:
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1 year ago
Dear Joe1105,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
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