The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.
Vulkan Vegas Casino - Player believes that their withdrawal has been delayed.
Amount: €1,500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting since 5.9. on my payout and I am not helped, I'm just told to wait and wait, etc. Supposedly it's up to the service provider who carries out the payouts, but they can't be contacted. I am entitled to my winnings and I want to know when I will finally receive the money. Thank you in advance Best regards
Automatic translation:
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2 years ago
Dear katzenberger1105,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Hello all,
The answer was provided within the complaint https://casino.guru/vulkan-vegas-casino-player-s-winnings-haven-t-been-2
Kind regards
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2 years ago
katzenberger1105, since you have submitted two complaints about the same issue, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
