Vulkan Vegas Casino - Player believes that their withdrawal has been delayed.

Hi, I submit this complaint because I’m having problem with withdrawal with Vulkan Vegas. My kyc complete and verified account, already passed 2 days since withdrawal request but still not processed. They go beyond the timeframe of their TC. This site is a scam. Very good in deposit but in withdrawal very hard. Just don’t play.

Dear bckspce,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello all,

All withdrawal requests have been approved at 08.09.2022 08:14:29 (UTC) and are currently being processed by the payment provider.

Kind regards

Noted. Will wait for the delivery transfer and inform this site once receive.

Hello everyone,

Thank you both for your replies.

bckspce, I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Withdrawal received today. Thank you to both parties.

Awesome news, bckspce. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.