The player from Argentina complains about unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Mariela,
Thank you very much for submitting your complaint. I apologize, but I don’t understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
I became a user and I want to cancel it, use my credit card and I played once, I want to know if you continue to discount that amount, because I have not played anymore and I want you to cancel all your games.
Thank you for your reply, Mariela. I’m not sure I understood completely. Casino.Guru is an independent online casino database that acts as a mediator resolving players’ disputes. We have no access to your account, therefore we aren't able to close it.
Have you tried asking the casino for help? My best advice would be to contact the casino directly since support agents are more qualified to assist you with such requests than we are.