The player from Germany faces ongoing issues with VulkanBet regarding the withdrawal of his winnings after two years of account activity. He is unable to provide proof of payments made through accounts he no longer possesses, leading to constant requests for additional documentation that remain unaddressed. His frustration mounts as all payout requests are canceled despite being a long-time depositing player.
Vulkan.bet Casino - Player’s account has been closed with no resolution.
Amount: €4,750
Vulkan.bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Vulkan.bet Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
5d 2h 3m 17s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello, I have had my account for over 2 years and have deposited money into various accounts. I no longer have some accounts from 2023 and 2024. I had to provide evidence of various payments from 2023, which I said I unfortunately cannot do. It was about Skrill Trustly and Sofort. I don't have an account with these banks and tried to find a solution for all the card accounts etc., but no matter what I suggested, the immediate response was that there is no other option. Even though I am also verified with VulkanVegas and I asked VulkanBet to get the documents from there. In the first chat they said the money would be paid out. Suddenly all withdrawals were canceled. Only then did they tell me to upload data. I did this. Then they wanted more and more and it didn't stop.
I asked for different options! None were OK and no others were offered to me. How can it be that I have been playing at VulkanBet for more than 2 years and have never won and after 2 years I have to provide proof of payments.
I lost money because I'm so frustrated! I paid in a lot more and am considering getting a lawyer.
MFG Falk von B***
Impossible, not even a little bit accommodating, no help, just stalled, whether in chat or by email. Why could I keep making deposits without having verified the accounts etc.? The money kept being accepted, but if I win I have to provide proof. I asked for a list of deposits so that I have reference numbers to look for. This is supposed to take 6 weeks. They're stalling again instead of sending me a suggested solution.
Hope they find a solution
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 days ago
Hello falkvonbrunn,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Isn't it possible to contact your previous payment providers in order to receive the evidence of payments?
- When was the last time you spoke to the casino and what was it about?
Please note that is usually a must to verify all the deposit methods you ever used in a casino.
Looking forward to your answer.
Regards,
Nick
falkvonbrunn has 5d 2h 3m 17s to reply
