The player from Brazil had her verified account blocked after she requested a withdrawal on 06/26/2024. Support claimed she had been using funds for high-stakes betting and switching to casino games. Despite fulfilling both sports and casino rollover requirements, the player’s $450 winnings were withheld, and she sought at least a refund of her $150 deposit. The complaint was rejected as it involved sports betting, which was outside the scope of our forum.
Vulkan.bet Casino - Player’s account has been blocked after withdrawal request.
Amount: 600 R$
Vulkan.bet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Hello, I had an account on this site, and my account was verified, everything was fine.
On 06/26/2024, I requested a withdrawal of the amount in my account and received news that my account was blocked. I contacted support to find out the reason, and they told me I was using the funds for high-stakes sports betting and then switching to playing casino games. Does this mean I deposit my money and can't use it for whatever I want on the site? That’s ridiculous. Moreover, there are rollovers both in sports, where you have to bet 2x the amount, otherwise, you’ll never withdraw, and in the casino, it's a 40x rollover of the deposited amount. I completed both rollovers and won $450,00 as my deposited amount was $150,00, and they blocked me. I demand at least a refund of the deposit I made on this ridiculous betting site. I’ve never had a problem with any casino until now, and it's the first time with Vulkan.bet, for the last time.
If this is not resolved, I will seek my rights with the public defender and consumer protection agency.
Automatic translation:
Public
Public
5 months ago
Hello Jhonramos,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? If yes, was it a casino or sports betting bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Translation
Unfortunately I no longer have this information on when it was verified, as they no longer give me access to the site. I accumulated the winnings with both real money and casino bonuses. My last contact with Vulkan.bet was on 06/28 by email.
Automatic translation:
Public
Public
5 months ago
Hello Jhonramos,
Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.
Public
Public
5 months ago
Hello Jhonramos,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
