Vulkan.bet Casino - Player has been accused of opening multiple accounts.

I made some profit from bonus and deposited some real balance and when try to withdraw my accoy is blocked..saying I breached some rules that I opened two account..but It is my first account on this casino ..please ask the casino to provide evidence of multiple I'd...just think I f I open multiple I'd then why I deposit and take my capital at risk..pls reopen my account and ask for evidence why they blocked me

Dear abhimdb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you completed the KYC account verification successfully in the past, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No i did not shared my WiFi. So no chance of sharing ip adress. And I asked their support that should I submit my ids to withdraw my fund then they said if we will need they we will send u mail.. Thats why i did not verified my id yet.. And I not shared my device and email to anyone. Thank u

Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru before we'll contact the casino?

Lastly, could you please specify which website is this issue related to?

https://vulkanvegas.com

http://vulcanvegas.club

https://vegaslots.live

https://vulkan.bet/en/casino

I don't have any recently communication with support and my issue related to vulkan.bet that is

https://vulkan.bet/en/casino

Dear all,

Please kindly refer to the screenshots of the players' details below:

Kind regards

Dear abhimdb,

Not only that the email addresses are similar but First and last names and DOB are identical in all three accounts. Would you agree that it is a valid reason to suspect that all three accounts belong to you?

Dear abhimdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.