Vulcan Vegas Casino - The player's withdrawal is delayed.

Hello, my withdrawal is having a delay and it's 200€ and the documents verification.

Hello dtzikopoulos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

1. In the Casino Vulcan Vegas

I started playing since 19/6/22 After ratings saying that it was a good fame casino. In 19/6 my original withdrawal was 25€. 21/6/22 it was 30€. In 26/6 20€. In 5/7/22 it was 20€ and in 10/7 40€. After the 10th Of July I started having earnings of the class of 460€. And suddenly I started losing and I stopped at 200€. In 11/7 I did my deposit.

2. My verification is still on line and it hasn't been confirmed. I have posted my ID and nothing has happend. How is it possible from the moment where my account hasn't been verified for them to accept my money deposit. The amount of 200€ is ridiculous and they don't return it. What would happen if I had won 5.000€?.

3. I also play in other Casinos and the money withdrawal happens during the 30 minutes.

4. It's a very bad Casino. Unfaithful and cheaters.

Thank you for your time

Nick,

Dionisis

T********

Also I made a mistake when I was saying in the first sentences the dates and the money I meant deposit not withdrawal.

Hello dtzikopoulos,

As mentioned above, the verification together with the first ever withdrawal request usually takes up to 14 days if you provided all the requested documents. Please note that if you are still within this time framer I can only recommend to wait and follow the casino's instructions.

Dear dtzikopoulos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.