The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.
Vulcan Vegas Casino - The player's withdrawal is delayed.
Amount: €6,054
Vulcan Vegas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.4
Vulcan Vegas Casino has a Safety Index of 0.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have deposited a lot of money in this particular casino. In the beginning everything was going well. Lately, and since they had to give me profits of thousands of euros, they constantly postponed it, on the pretext that there were technical problems. Their answers about when I will get my money are completely vague and I believe that their purpose is to never give me what I should ever get. From what I read in the relevant reviews. Many faced the excuse of technical problems. If my problem is not solved soon I will turn to the cybercrime prosecution and my lawyer Claiming not only the specific amount, but the entire amount I have deposited in the Casino but also moral compensation!
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2 years ago
Hello Nikolaos,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please forward the exact website link for the casino as there are multiple casinos with the same name?
Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current balance? Did you try to get in touch with the casino regarding the issue and what was their respond?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Good evening Nikos. First of all, thank you very much for your interest. Locate this casino by typing Vulcanvegas.com. My account has been verified for quite some time. The bonus I was given was deducted from the final amount I was given. My big trouble was when I tried many times through chat to claim the legal. They initially deducted some amount from my account, supposedly that they would return it to me, but they placed the above in the account With the excuse of technical problems. Today I received an e-mail that they approved the withdrawal of the money, but if I do not see it in my account I do not believe anything. My attempts to withdraw by card did not work Due to technical problems again and they offered me a bank transfer. I hope to clarify some of your questions. If he had not threatened them with the prosecution of cybercrime and with a lawyer I would not have found an edge. Thanks again for the interest. Good evening!
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Public
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2 years ago
Translation
Good morning. I would like to inform you that last night I finally saw my money in my account. While they were harassing me for two weeks after they were informed that I had contacted you and that I was going to prosecute cybercrime, they transferred the money the same day. Thanks again for the interest.
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