HomeComplaintsVulcan Vegas Casino - The player's account got blocked.

Vulcan Vegas Casino - The player's account got blocked.

Black points: 142

Amount: 4,300 kr.

Vulcan Vegas Casino
Safety Index:Very low
Submitted: 25 May 2022 | Unresolved : 27 Jul 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's account got blocked after winnings some money. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.

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2 years ago
Translation

I have set up an account at the casino and after a win of approx. 4300 I can no longer log on. the casino has blocked me.


With kind regards


Nader Gholi A *********

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Hello Nader,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Did you also request for a withdrawal? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Edited by a Casino Guru admin
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2 years ago
Translation

Dear Nick,


Thanks for your mail.


No I have not requested a withdrawal of funds and the account had not yet been confirmed.

I also did not ask for or use the bonus for the game.


The account has just been blocked for no reason or warning.


Sincerely

Nader A *******

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Hello Nader,

Could you please advise since when exactly is your account closed? How much did you deposit into the casino in total?

Regards,

Nick

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2 years ago
Translation

hello Nick

When exactly did they close my account. I had to log in to my profile to be able to withdraw money, but without success.

the exact amount withdrawn from my account is -4,160,39


With kind


Nader. A


Automatic translation:
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2 years ago

Thank you Nader for all the information. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Edited by a Casino Guru admin
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2 years ago

Hello Nader.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

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2 years ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

 

Dear Nader

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed, scam and fake operator with a very bad reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

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