Vulcan Vegas Casino - Player's withdrawal has been delayed.

i am wining 4000doller. then i will try withdraw. but it always pendin. deposit was verry fast in 5 minutes. but withdraw is everytime pending. coustomer support says if you withdraw then you have to pay 9percentage commission of your withdraw. then i will try and get some money for lending, then i withdraw 1000 doller and i will pay the commission 90 doller. and the coustomer support say if you pay the commission you will credit your wining ammount in just 20 minutes. but my money not come. after 1 hr again i chat with support team. then he said your (The security service has detected suspicious activity), and you must be paid of your withdraw with 20 percentage, it means i will pay again 1000 doler of 20 percentage means 200 doller. this is ridiculous. if vulcanvegas team saw my message please you settle this. and please give me my wining balence. i am lot of money spend to this. 2 time deposit and 90 doller commission. please solve this

Dear sakshi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

mam the support team say you can not withdrawal bcz you have to pay 200 doller for the commission. i have allready done the payment of 90 doller commission for withdraw 1000 doler. then why the support team ask again you will have to pay the 200 doller commission.

see mam. the support team again ask for money. first she say 90 doller commission of withdraw 1000 doller. when i will pay the 90 doller. again she say you have to pay 200 doller commission.

Dear sakshi,

We are very sorry, but looks like you've become a victim of a scam-site.

https://vulcanvegas.club/ - is not the official VulkanVegas website, the games presented are not genuine, the license is also missing.

Sorry, but we will not be able to help you resolve this.

Kind regards

this is the telegram Chanel. where i am registered the vulcan Vegas web site. please do something for this scam telegram Chanel. many people is there. i dont know how many people are scammed like me. i am requesting to casino guru team please do something this Chanel and the fake Vulcan vegas website

Hello everyone,

Thank you dear VulkanVegas Casino for providing further insight into this case.

sakshi, thank you very much for your reply.

I would like to inform both parties, that this other casino hasn't been added to our database yet. We are currently working on it, but it can lead to a small delay in resolving this complaint. The complaint will be transferred to the correct casino as soon as possible. Your patience and understanding are highly appreciated.

We have changed the casino from Vulkan Vegas Casino to Vulcan Vegas Casino.

Thank you very much sakshi for your patience. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you mam thank you very much. i hope you and your team resolved that problam as soon as possible. Thank you mam onece again

Hello sakshi,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Vulcan Vegas Casino to join the conversation and participate in the resolution of this complaint.

Dear Vulcan Vegas Casino,

Can you please provide an update on the status of the player's withdrawal and explain how the player should proceed?

Kind regards,

Adam

How much time to solve my case ADAM sir

Hello sakshi,

I have tried to contact the casino via email but my messages were undelivered. However, I have now made contact with the casino live support and have been told that I will be contacted by a supervisor.

As such, I will extend the timer for another 7 days. If there is no further response during that period, the complaint will be closed as 'unresolved' and have a further negative effect on the casino's rating.

Dear sakshi,

I have tried to contact the casino repeatedly but there has been no further response. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could have been of more help.

Best regards,

Adam