The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
Vulcan Vegas Casino - Player’s struggling to complete the account verification.
Amount: €200
Vulcan Vegas Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Last July 26th I made the request to withdraw my earnings, it took a long time to ask for the data for verification but in the end they asked and I sent it. But I didn't put the correct method and I ended up making a new request for a transfer. Now that request has been declined and they keep asking me for a check for the previous request. I don't know what else to do to solve the problem.
Automatic translation:
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1 year ago
Dear carreirasousa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
PS: Could you please specify which website is this complaint related to?
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1 year ago
Translation
After having mistakenly selected the way I wanted to withdraw my winnings, I contacted the help I needed via online chat. After concluding that it was my mistake, I then created an account on the selected platform and sent the missing data for verification. I didn't get any response and at this moment I tried to enter the platform and it seems that my entry is blocked.
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1 year ago
Thank you, carreirasousa, for your reply. Could you please specify which website is this complaint related to?
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