The player from Germany is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Vulcan Vegas Casino - Player’s struggling to complete account verification.
Amount: €1,750
Vulcan Vegas Casino
Safety Index:Very lowSafety Index
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0.4
Vulcan Vegas Casino has a Safety Index of 0.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Have on 21.5. requested a profit of 1800 € for payment, since then new documents for verification have been requested every day, but really every day, instead of writing down everything that is needed. Of course, when I ask when it will finally be paid out, the answer is always that it will be processed soon.. just delay tactics and hope that you might gamble everything again!
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Minire,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
PS: Could you please confirm that this is the correct website?
