HomeComplaintsVulcan Vegas Casino - Player’s struggling to complete account verification.

Vulcan Vegas Casino - Player’s struggling to complete account verification.

Amount: €1,750

Vulcan Vegas Casino
Safety Index:Very low
Submitted: 30 May 2022 | Case closed : 17 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Have on 21.5. requested a profit of 1800 € for payment, since then new documents for verification have been requested every day, but really every day, instead of writing down everything that is needed. Of course, when I ask when it will finally be paid out, the answer is always that it will be processed soon.. just delay tactics and hope that you might gamble everything again!

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Dear Minire,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


PS: Could you please confirm that this is the correct website?

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2 years ago
Translation

I've been waiting since May 25th

Automatic translation:
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2 years ago
Translation

My account is fully verified

Automatic translation:
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2 years ago

Could you please confirm that this is the correct URL of the website (Vulcan with C)?

file


Thank you.

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2 years ago

Dear Minire,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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