Vortex Casino - Player’s withdrawal has been delayed.

Good afternoon, and so I got the roolover of the bonus house that they gave me I made a withdrawal request of 50 to Neteler more than a week ago and still got no response from that house I already sent emails I can say more than 60 and nothing or in the house chat they answer me

Thank you for replying thank you

My user on account Dr1995

Dear Dino,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before? Also, do I understand correctly (based on your initial replies) that you have accumulated your winnings with a No Deposit bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Good afternoon, is it like that, or do you give me the amount we are talking about or is this house going to have serious problems?

It's not the first time I use this casino

Grateful

Thank you for your reply, Dino10. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hello good morning, how can I answer this question if this casino has not yet answered me about my 2 week withdrawal.

Thanks

Dino10, you don't need the casino's reply to answer my questions:

1. Would you be so kind and confirm you passed the KYC verification?
2. Have you ever made a successful withdrawal before?
3. Also, do I understand correctly (based on your initial replies) that you have accumulated your winnings with a No Deposit bonus?

Good afternoon, yes I passed the KYC verification

I haven't made any withdrawals before but I've seen that I won't be able to raise the money.

Thanks

Thank you very much Dino10 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Dino10,

I'm Nick and I'll be assisting you from now on in your case. I'll now try to contact the casino and let them know about your issue. But please note, as we marked them as zombie casino there's a big possibility that we won't be able to get any answer from them or even to get in touch with them.

Thank you waiting for a reply

Good afternoon, have they solved this for me?

Grateful

Dear Dino,

Unfortunately we haven't receive any respond from the casino yet and as I mentioned before, most likely they won't answer at all. However, I will extend the timer by 7 more days to give them time to react. If they won't respond within the next 7 days, the complaint will be closed as unresolved and may negatively affect the casino's rating.

What about my money?

Unfortunately, there isn't anything we can do about it if the casino doesn't reply. It is always up to them weather they wish to respond to a complaint or not. We are trying to our best but this is something we can't influence. I'm really sorry that we could not help you more resolving this case. Please do not hesitate to contact us if you will come across any other trouble again in the future. The complaint will be now closed as unresolved, which may affect the casino's rating negatively.

Best regards,

Nick

Casino.guru