VoodooDreams Casino - The player's winnings were voided.

Dear aaronguyer,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with VoodooDreams Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I waggered the bonus money before i started uping my bet eg (max rule but i wasnt in the waggering process at the time

Can you please forward your betting history from the time you still had wagering requirements? Did all of your bets were below $5 at that time?

Ill have to get on a computer to download it for you or is there a easier way

Hello aaronguyer,

I'm not exactly sure how to do it in this specific casino. If you are not able to find it, try to ask the casino to send it to you.

Please forward it to nikolas.b@casino.guru.

hey its very difficult this company and hard to understand transactions i have attached there game play

so after i received the freespins the total win was $14.70 and they say its wagering requirements of 40 times that then after that i did a $4 spin and got $1650 and so on you'll see

cheers

Hey I've asked them to send to you also I've sent to you with the required password

Sorry also i noticed while playing that my bonus money was wagering over to real money so if it was telling me that in my account balances I'm sure there system wouldn't do that and if it does they should be liable to pay cause of there error and falsely showing customer

Hello aaronguyer,

Unfortunately I'm not able to access your file as it is protected by the passport. Can you please forward it somehow without the password needed? Also can you please advise when exactly did you finish the wagering of the mentioned bonus?

Dear aaronguyer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.