VoodooDreams Casino - Player's winnings haven't been credited.

I was playing a game and won $32 on a feature, I know it's only a small amount but it's still the principal of it. The feature finished and my winnings was not credited to my account. I contacted support and they referred my issue to the appropriate department.... It's almost been 2 weeks and haven't heard anything. Evey time I contact to find out I get brushed off.

Hello Emmatainui,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. If possible, could you please forward me your whole game history? Did you play with an active bonus or your real money?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Emmatainui,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.