HomeComplaintsVoodooDreams Casino - Player’s account has been blocked.

VoodooDreams Casino - Player’s account has been blocked.

Amount: £400

VoodooDreams Casino
Safety Index:Above average
Submitted: 16 Jul 2020 | Case closed : 31 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from the UK had his account closed due to the provider’s decision. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

The site let's u deposit and won then blocks your account and lies about verifying you this site is a scam if u ask ne

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4 years ago

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC process? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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