The player from the UK had his account closed due to the provider’s decision. We rejected the complaint because the player didn't respond to our messages and questions.
The site let's u deposit and won then blocks your account and lies about verifying you this site is a scam if u ask ne
Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC process? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina