Voltslot Casino - Player’s account has been closed.

Hi, a while ago I encountered a problem with Voltslot. The problem was that after I won money (a little more then 1600 euro) they paid me almost everything except one last amount was on hold still. I had a nice deposit deal, so I did deposit another 80 euro's. While depositing all my limits gone up to an extreme amount and my account got blocked. The first time they unblocked me. My account first got blocked on 10-08-2024. They were very quick while I actually told them I wanted to play again and on 23-08-2024 I could acces limited sections again. While asking where my 80 euro is + whatever I am missing, the answer was another block. This on 09-09-2024. Still no unblocking. Whenever I ask for a status they just say "you need to wait" and that's it. Suddenly they mailed me that they closed my account with succes. While I didn't ask for that, and neither did receive any money back.

The specific amount is hard to say, I don't know my exact winnings and their website was not realistic at all, missing a lot of transactions.

Hello Kaaibaand,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Voltslot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?
• Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear Kaaibaand,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.