JackpotCity Casino IT Review

The player from New Zealand is experiencing missing withdrawals and found discrepancies in the account balance. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from British Columbia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada requested a deposit refund due to a gambling problem in April. It has not been processed yet. Unfortunately, the player did not request self-exclusion, therefore we weren't able to force the casino to refund all deposits.

The player from New Zealand hasn't received a refund. Since this casino decided to not cooperate with us due to GDPR policy, we advised player to file an official complaint to MGA. However, the player decided she was no longer interested in resolving the issue, therefore we rejected this complaint.

The player from Canada had two withdrawals in process. Unfortunately, they were both returned to his player's account and he accidentally lost them. We rejected the complaint because the player didn't respond to our messages and questions.

The player had deposited money in to his account, but the funds seemed to be lost. He later informed us that he had decided to go the legal route. We rejected the complaint because the player stopped responding to out messages and questions.

The player from Canada got his account closed. The complaint has been closed as “Waiting for Regulator Decision” since casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations. We reopened the complaint, reached out to the player, and requested the Authority's decision on the matter. Unfortunately, the player stopped responding.

The player from Canada had his winnings confiscated after an alleged chargeback. The complaint has been closed as “Waiting for Regulator Decision” since casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations. The player informed us that the Licensing Authority has decided in favor of casino.

The player from New Zealand is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine has been waiting for his withdrawal for 1 year. Then, two weeks ago, he was informed that the casino no longer accepts player from Ukraine. He received €500 and the rest was confiscated after the casino closed the player's account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player is unhappy, because he did not have an option to change the amount of placed bet when he accidentally chose the maximum bet of $1000. We rejected this complaint because the player failed to react to our message.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada had encountered issues with an online casino after winning $3500. His withdrawal process had been halted due to problems with his documents. Despite multiple requests to update his address, the casino had failed to do so. His account had been temporarily locked due to 'concerning statements', jeopardizing his withdrawal. After a series of back and forth communication with the casino, the player learned that his account had been put on a minimum six-month self-exclusion due to these statements. However, the player had provided all necessary documents for verification and had continuously inquired about his withdrawal status. Eventually, the casino approved the withdrawal, citing a technical glitch that had prevented email communication between both parties. The player confirmed receiving his winnings, and the issue had been successfully resolved.

The player from Mexico had been unable to withdraw $2500 from the casino. Despite having submitted the requested documents, the money had been returned to the casino account. When he logged in recently, the player had found only 1000 pesos left in the account. The casino's customer service had not provided an explanation. However, the issue had been later resolved successfully, with the player confirming receipt of his money.

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.