JackpotCity Casino Ontario - Player is locked out of her casino account.

I deposited 100$ in my account and now I cannot login I called them to answer there security questions which I answered until they asked me what my last withdrawal was and I have not played there in years and that is a question I cannot answer unless I can login in and the other question was what is my deposit limit and I said I didn’t know I had one

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackpotCity Casino Ontario.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were active in the casino?
• Have you used the same payment method for deposits as in the past?
• Have you kept any email communication between you and the casino?
• Would you be able to send me an email from the address registered in the casino? Send it to my email at tomas@casino.guru
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Oscarlucy1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru