JackpotCity Casino Ontario - Player is locked out of her casino account.

I deposited 100$ in my account and now I cannot login I called them to answer there security questions which I answered until they asked me what my last withdrawal was and I have not played there in years and that is a question I cannot answer unless I can login in and the other question was what is my deposit limit and I said I didn’t know I had one

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackpotCity Casino Ontario.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were active in the casino?
• Have you used the same payment method for deposits as in the past?
• Have you kept any email communication between you and the casino?
• Would you be able to send me an email from the address registered in the casino? Send it to my email at tomas@casino.guru
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas