JackpotCity Casino Ontario - Player's withdrawals have been delayed.

Good day,

My withdrawal requests from jackpotcity has not been received.

It's been over 3 weeks.

There is 2 separate withdrawal requests on May 31 2026. 150$ and 50$

Please see attached pictures.

I can't get a live agreement to talk to or they won't respond to my emails.

You guys helped me in the past and I really appreciate your help, hoping you can help me out again.

Thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika