Jackpot City Casino - Player’s withdrawal is delayed due to verification issues.

They asked me to verify myself and I submitted everything. They asked why my address was different on my drivers license and I changed it. I gave the right drivers license with the right address. I gave them a utility bill. I’ve given all my information and they will not give me any news back sent many emails in and still no response it’s been over 2 weeks

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please describe the issue with your address in more detail? Do you have two different driver's licenses showing two different addresses?
• Does the utility bill you submitted to the casino show the same address as the one you entered in your casino profile?
• Does all the other personal information you entered into the casino match the information provided in your identity documents?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hello, thank you for reaching back to me.

i have never had this issue before I sent in my utilities bill driver license

they asked me for proof of income and I sent my bank draft in. It’s starting to get annoying.

Thank you for your replies.

Am I correct in understanding that when you registered at this casino, you provided your boyfriend’s address as your place of residence, even though you do not have any government-issued documents or utility bills confirming that you permanently reside at that address?

Dear Chels514418,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru