Jackpot City Casino - Player’s withdrawal is delayed due to verification issues.

They asked me to verify myself and I submitted everything. They asked why my address was different on my drivers license and I changed it. I gave the right drivers license with the right address. I gave them a utility bill. I’ve given all my information and they will not give me any news back sent many emails in and still no response it’s been over 2 weeks

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please describe the issue with your address in more detail? Do you have two different driver's licenses showing two different addresses?
• Does the utility bill you submitted to the casino show the same address as the one you entered in your casino profile?
• Does all the other personal information you entered into the casino match the information provided in your identity documents?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika