VOdds Casino - Player concerned over misleading bonus conditions.

I participated in a survey which I received via email. I wrote to them today because I hadn't yet been credited with the bonus. They responded, saying that to receive the bonus, the play-through requirement was 5x the bonus amount (20 dollars). In other words, I would have had to wager 100+ dollars of my own money. There was no mention anywhere of having to play through the requirement with my own funds. I previously underwent verification, made withdrawals and also played on the slots. The required 100+ dollars wager has been made on the slots, thus fulfilling the terms for the bonus. They're telling me all bonuses are completed only with real funds, yet this information isn't found anywhere on their website. Moreover, their specialist misled me by saying the wager had to be made specifically after completing the survey. I believe they blatantly deceived me and I'm most likely not the only one. It's not about the money, it's about how they treat their players.

Hello burger888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VOdds Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Do I understand it correctly that the bonus has not been yet added to your account? From what the support claims on the screenshots, the bonus should have been added to your account and that is what you need to wager 5x not your real money balance.

Looking forward to your answer.

Regards,

Nick

This is the whole point, there is no information anywhere about real means

Hello burger888,

Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru?

Dear burger888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.