The player from Russia had made a deposit on November 15, but it had not been credited to his account balance. The support team was unresponsive to his inquiries. The issue was resolved when the player's balance was credited after further communication. The complaint was subsequently marked as resolved in the system.
Vivadice Casino - Player's deposit is delayed.
Amount: 5,000 руб
Vivadice Casino
Safety Index:Fresh casinoSafety Index
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6.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
On November 15, I made a deposit at this casino using the details they provided. However, the deposit still hasn't been credited to my account balance. The support team is completely unresponsive and does not answer any of my questions.
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1 month ago
Dear batalov8114,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 month ago
Translation
Of course, the casino has nothing to do with it. You provide the methods for deposits. So it's your problem. And if you are engaged in fraudulent activities, then of course, I have to solve this problem. A very advantageous position.
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1 month ago
Translation
Hello! The balance has been credited. The dispute can be closed.
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1 month ago
Dear batalov8114,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
