VipSlots Casino - Player’s withdrawal has been delayed.

I have been waiting more than a week for my withdrawal, I've been told it takes up to 11 days. What a joke

Dear Rodman1250,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I've played at many casinos and I've never ever had to wait this long. International transactions take a few hours. Why not be transparent with your customers

. the only reason it takes that long is because you hold on to the money for two weeks before paying the players on the 11 hour!

Dear Rodman1250,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi, yes I finally received my money. I have also decided to close my account at that casino due to the long wait for them to pay and the extortion fee of 40 dollars for every transaction

Awesome news, Rodman1250. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.