The player from North Macedonia faces issues withdrawing funds from vipgame.io after winning $250 from a promotional code. He is banned for allegedly holding multiple accounts, though he asserts he only has one and has not gone through a KYC process. The support did not provide any proof or explanation for the ban.
VipGame Casino - Player’s account has been closed due to alleged multi-accounting.
Amount: $250
VipGame Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 8h 22m 35s
Case summary
15 hours ago
Public
Public
16 hours ago
Basically I'm long time user on vipgame.io , today they had a promotion on twitter with free code hunt, I got 2.5$ from their codes, and I managed to win 250$ with those money, in the past I've never had issues with deposits, withdrawls etc. After I tried to withdraw they logged me out of my account. I contacted support and they told me that I'm banned for multi accounts, which they have no proof of. I got 1 active account and they never KYC'ed me, the support didn't explain anything, they might have suspicions of me having another account on the same IP address, but I can also prove that that acount isn't using the same person if they KYC the accounts
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Public
15 hours ago
Hello stefandomazetoski21,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VipGame Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you register your account?
- Who else plays from the same IP address?
- Did you also share a device with the another user in the casino?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
