ViperWin Casino - Withdrawal of player's winnings has been delayed.

Hi this is me again I keep you busy lol .. I have some trouble to withdrawl funds with this casino .. I don’t understand why they do this because they already paid me 5000$ .. now they keep holding funds since more than a week .. I made like 8 withdrawl in 8 days I got it the very next day every single time but now they find all excuses to keep holding funds and not paying me they said it can take 3-5 business days .. after that they told me this withdrawl is under manual verification .. funds on the way .. they said it all but this look like they just don’t want to pay me this getting on my nerves they keep closing the chat quick in my face and give me all the excuses possible .. it’s been 9 days today for my latest withdrawl when I said this to the live chatt they keep saying no it’s not 9 days I made it September 23 it’s like 8/9 days straight customer support is now very rude and I gave them some alternatives to pay me but they don’t want to do it .. sad because if we go back like 2 weeks before all was really good with this casino I just can’t believe it for such a low amount when they already paid me 5000$ since the last 3 weeks …

Dear Jessy9595,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Jessy9595,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jessy9595,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.