The player from Finland is experiencing delays in receiving their withdrawals of 3x500€ from Viperwin, after over two weeks of waiting. The casino's live chat has not provided any assistance.
ViperWin Casino - Player's withdrawals are delayed.
Amount: €2,500
ViperWin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
ViperWin Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 11h 27m 48s
Case summary
12 hours ago
Public
Public
18 hours ago
Translation
Hello, I play a lot at casinos and rarely encounter such poor service.
I have been waiting for my withdrawals for over two weeks now, and their live chat is of no help. Viperwin simply refuses to pay my small withdrawals of 3x500€. I have been playing slots and sports. I have not used bonuses, and no KYC documents are required from me.
Automatic translation:
Public
Public
12 hours ago
Dear bulisibulbul,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- When was the last time you were in contact with casino support and discussed the issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
bulisibulbul has 6d 11h 27m 48s to reply
