The player from Germany encountered repeated cancellations of withdrawal requests since 10/15/24 and has not received any explanation for this issue. Despite multiple attempts, their winnings remain unpaid, and communication from the casino is unhelpful.
ViperWin Casino - Player’s withdrawal attempts are being canceled.
Amount: €150
ViperWin Casino
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Case opened
Current status
Waiting for Casino Guru to reply
4d 21h 37m 4s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Hello, I made my first withdrawal on 10/15/24, and three days later it was canceled. On 10/18/24, I made the second withdrawal, and today, on 10/24/24, it was canceled again without any explanation. The chat advises me to try again, but this is the third time it has been constantly canceled. I want my winnings paid out immediately. The responses via email are brief and not helpful. Can you please help me? This is just a way to stall so that I gamble away the winnings. I am determined to fight for my winnings this time.
Automatic translation:
Public
Public
2 days ago
Dear Damaca,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Which payment method have you used for deposits, and which payment method are you attempting to use for cashout of your winnings?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
