HomeComplaintsViperSpin Casino - Player believes the casino operates without a license.

ViperSpin Casino - Player believes the casino operates without a license.

Amount: 10,000 kr

ViperSpin Casino
Safety Index:High
Submitted: 06 Sep 2022 | Case closed : 21 Sep 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Sweden noticed that the license seal has been expired. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

This page has not approved the license and I have proof see picture that I uploaded.

Automatic translation:
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2 years ago

Dear maroun2021,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I just checked the casino's license and I assure you the license validator is working - it is active and valid. Please, see here:

file

This sometimes happens if the website has been opened for too long, or the validator has not been loaded correctly.

Please, do not hesitate to let me know if there is anything else I could help you with.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear maroun2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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