VIP Casino Royal - The player struggles to withdraw his balance.

I signed up with Vip Casino Royal & redeemed a $125 no deposit bonus. I completed playthrough and proceeded to withdraw my winnings. They have said that the crypto address I am providing is not valid twice now. And I have even provided the qr code and still they say the address is not valid and it's the same address I have used when cashing out at 6 other casinos. I have informed them that I was goin to be coming here as they are trying to screw me over of my winnings I believe.

Hello danielgolis1777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Casino Royal. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you ever deposit into the casino? Did you try to use a different crypto address you own or just this one? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I started the verification process the day I signed up with the casino. And it was a couple days later my account was fully verified. January 6th to be exact. And it's been 4 days in a row that they've sent back an email requesting a valid 34 character Bitcoin address I don't own a 34 character Bitcoin address my Bitcoin address is 42 characters. It's through cash app and it's the one that I've always used for every casino that cashed out at which is 6 this will make seven total. I talked to their support and game and they said notify support through email which I did they're continuing to say the same thing I've went through the whole terms and conditions of withdrawals and bonus terms and all that and nowhere to stay anything about requiring a 34 character Bitcoin address in order to cash out I know if I make a deposit using my 42 character Bitcoin address they're going to accept it. I'm ready to forward all emails and conversations between myself and the casino to whatever email or whoever is going to be taking over on this case thank you

I forgot to say my last post that for the first 3 days they were saying that my crypto address was not a valid crypto address. The day before yesterday my reply and email not only had the crypto address in it but had a screenshot of the QR code to my crypto address to where if the text version my crypto address was not sufficient then I figured they could use the QR code and talking to support and game and then acknowledging that okay my crypto address is valid it's just not a 34 character one. So now the last email is no longer calling my crypto address a non-valid crypto address it's just saying I need to have a 34 character crypto address that they will not accept before you two character one and I've gone over there terms and conditions on withdrawals bonus play everything there is to go over when it pertains to withdraws and player accounts and even deposits nowhere does it say anything about requiring and it being mandatory to have a 34 character crypto address in order to receive withdrawals. And if I could I'd make a deposit from my crypto address right now to show that they'll accept a deposit from crypto address that's more than 34 characters.

I just thought I'd add that that they've gone from calling it invalid crypto address to now acknowledging that it's a valid crypto address just not a 34 character one as their reason for holding up and stalling on my withdrawal.

Hello danielgolis1777,

Did you try to request a withdrawal through a different payment method if this one is seemingly not working for the casino? Did they offer you any kind of solution?

No they havent nor would I like to use another payment method due to fees. So after a few downloads of crypto wallets i managed to get a 34 character crypto wallet address for bitcoin. I have provided it to them and this was verified by them and approved Monday 1-16-23. They said 3-5 days for processing of the withdraw on that day and its now Sunday 6 days later and nothing. They continue to say it needs to be reviewed.

I recieved an email today saying my withdrawal is complete and the funds have been sent. Also recieved an email from my crypto wallet stating that I have recieved a deposit, left my phone at my friends so unable to verify amount of deposit. Going to get my phone today but it seems as if they have held up thier end and paid me my winnings.

Hello danielgolis1777,

Seems like great news. Please let us know as soon as possible if you have received your money.

I have recieved payment from the casino in full and no need for any further action. Thank you again for your help. I am sure if it wasnt for your guys's help at times, there would be a lot of people getting screwed by the casinos. Your the voice for the players. 🙂 should use that as a slogan for the website. something along those lines. No charge for this 1.

In the Online Casino World

-Casino Guru, The voice of the players-

Thank you danielgolis1777 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick