VIP Casino CA - Player unable to access account and withdraw funds.

This casino repeatedly ignores emails and their automated system for verifying emails or resetting passwords simply doesn't work. You can google for yourself and find tons of similar reports. They will make it as hard as possible for you to get verified and withdraw money from the platform.

They have not replied to my documents for ID verification. I am now locked out of my account for entering the wrong password, and the automated reset does not send an email, and support does not reply.

I have $52 on the platform that I want to withdraw. I will never use this casino again and highly recommend you stay away from the platform and do not deposit money.

Hello brandonrjguthrie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Casino CA. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear brandonrjguthrie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.