The player from Switzerland faced issues with a delayed payout and reported inadequate support, as he continuously received vague responses regarding the status of his withdrawal. The Complaints Team emphasized that they allowed the casino a full two weeks to process payments before taking action. After extending the response time, the player failed to provide further communication, leading to the rejection of the complaint due to lack of information.
Vinyl Casino - Player experiences delayed payout issue.
Amount: 400 CHF
Vinyl Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Vinyl Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
13 hours ago
Public
Public
3 weeks ago
Translation
Hello, I have a problem with the payout, the support is very bad, they keep writing that there is a delay and that they cannot tell me when the money will be paid out.
Automatic translation:
Public
Public
2 weeks ago
Dear Markic,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 weeks ago
Translation
Yes, I'll wait, I didn't know I had to wait longer.
Automatic translation:
Public
Public
2 weeks ago
Thank you for your reply, Markic. Can you please clarify the date you requested the withdrawal?
Public
Public
2 weeks ago
Translation
That was on Sunday, on the site it says that the payouts are processed within 3 days, I didn't take a bonus either. The support always tells me the same thing, that the payout was delayed and that they aren't allowed to give any information. That's weird, isn't it?
Automatic translation:
Public
Public
2 weeks ago
I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
